Resumory App Support

Need help with the Resumory iOS/Android app? Contact us and we’ll get back to you.

Contact

When writing, please include:

Your device (iPhone/Android) and OS version
The app version
What you were trying to do, what happened, and any error message
Screenshots or screen recordings (if helpful)

FAQ

Subscriptions

How do I cancel my subscription?

Subscriptions are managed by Apple (App Store) or Google (Google Play). To cancel, use your device’s subscription settings:

iOS: Settings → Apple ID → Subscriptions
Android: Google Play → Payments & subscriptions → Subscriptions

Does deleting my Resumory account cancel my subscription?

No. Deleting your Resumory account does not automatically cancel your subscription. You must cancel it in the App Store / Google Play to avoid renewal charges.

Refunds

Refunds are handled according to Apple’s and Google’s policies. If you think you were charged incorrectly, contact us and we’ll help you identify the purchase and next steps.

Account and data

How do I delete my account or request data deletion?

You can request account deletion directly from the app:

Open Resumory.
Go to Settings.
Tap Delete account.
Confirm deletion.

If you no longer have access to the app, email [email protected] with subject "Resumory account deletion" and include the email address linked to your account.

After the request:

Your account is deactivated immediately (login blocked).
Active sessions are revoked.
Permanent deletion is completed automatically after 30 days.

Data deleted:

Account data (account-linked identifiers and user profile).
Content data (resumes, cover letters, and related data).
Consent data.
Technical data tied to AI feature usage.
Session tokens and app access information.
In-app subscription state data.

Data that may be retained:

A minimal deletion request record (timestamp/status) for compliance purposes.
Certain billing/transaction records when retention is required by law or payment platforms.

Important: deleting your Resumory account does not automatically cancel your subscription. Cancel it first in the App Store / Google Play subscription settings (see “Subscriptions” above) to avoid renewal charges.

AI features

AI outputs can be inaccurate. Always review generated or rewritten content before using it for job applications. If you see problematic outputs or bugs, send us an example (without sensitive information if possible) so we can improve.